Bikorae’s Guidelines for You

Acceptance of Terms

By accessing our site and placing an order, you accept these terms wholeheartedly. It’s like agreeing to a handshake—important and meaningful. If you don’t agree, it’s best to step back. These guidelines help us maintain a welcoming space for everyone who loves cycling and custom frames as much as we do. Remember, you can always reach out if you have questions or need clarification.

Eligibility to Purchase

To purchase from Bikorae, you need to be at least 18 years old. If you’re younger, please have a parent or guardian help you out. We believe in creating a safe community for all cyclists and want to ensure that everyone who orders is ready to embrace the joy of biking. If you’re unsure about your eligibility, just let us know, and we can walk you through it.

Account Security

Keeping your account secure is essential. You’re responsible for any activities that occur under your account. If you notice anything suspicious, please reach out right away. We take data security seriously and strive to protect your information. However, it’s a good idea to use strong passwords and change them regularly. Together, we can keep your account safe and sound.

Placing Orders

When you’re ready to place an order, simply follow the steps on our website. Double-check your details before hitting that final button. Once your order is confirmed, you’ll receive a confirmation email, which is like your ticket to a beautiful custom bike frame. If you have any questions about your order, don’t hesitate to our contact page. I’m here to help.

Pricing and Errors

Pricing is straightforward at Bikorae, but mistakes can happen. If you spot an error in the pricing, we reserve the right to correct it. This means you might see adjustments before or after you place an order. If that happens, we’ll notify you right away to ensure you’re on the same page. We want to maintain transparency and trust in our community.

Shipping and Delivery

Shipping is an exciting part of the process! Once your order is ready, we’ll send it out to you. Delivery times may vary based on your location, but we’ll keep you updated every step of the way. If your package doesn’t arrive as expected, let us know, and we’ll work with you to sort things out. Your satisfaction is our priority, even when it’s out on the road.

Returns and Refunds

We hope you love your custom frame, but if you need to return it, we’re here to help. Our return window is 30 days from the delivery date. Just make sure it’s in original condition, and we’ll guide you through the process. Refunds are typically processed within a week after we receive the returned item. If you have questions about returns, don’t hesitate to our contact page.

Intellectual Property

All content on our site, including images and text, is protected by intellectual property laws. This means you can enjoy our offerings but can’t copy or use our materials without permission. We’re proud of what we create and appreciate your respect for our work. If you have ideas or feedback, we’d love to hear from you. Your thoughts help us grow.