How We Handle Your Information

Information We Gather

When you connect with Bikorae, whether through our site or a consultation, we gather information that helps us serve you better. This includes your name, email, shipping address, and details specific to your bike preferences. We want to understand your cycling needs, ensuring every frame fits like a glove. Rest assured, we only collect what’s necessary to enhance your experience and bring your vision to life.

How We Use Your Data

Your information is used to create tailored experiences and improve our services. This might mean sending you updates on your made-to-order frame, promotional offers, or information related to your order. We believe in transparency, so if we ever need to use your information for new purposes, we’ll let you know first. Our goal is to keep you informed and satisfied with every interaction.

Sharing and Disclosure

We value your trust, which is why we only share your information when necessary. This may include working with trusted service providers who help us manage orders or deliver your custom bikes. We don’t sell or lease your personal data to anyone. If required by law, we may disclose your information to comply with legal obligations or respond to legal requests.

Cookies and Tracking Technologies

Cookies help us enhance your experience on our website. These tiny files allow us to collect information about your browsing behavior and remember your preferences for future visits. You can manage cookie settings in your browser, but keep in mind that disabling cookies might limit your ability to enjoy all features of our site. We use cookies to make your shopping experience smooth and personalized.

Data Retention Practices

Your information isn’t kept longer than necessary. We retain your data as long as you have an account with us or as needed to provide you with services. Once your personal data is no longer required, we dispose of it securely. If you request a deletion, we’ll comply in a timely manner while adhering to applicable legal requirements.

Security of Your Information

Your security is paramount to us. We implement industry-standard measures to protect your personal information from unauthorized access, loss, or misuse. While no system is entirely foolproof, we take all reasonable steps to keep your data safe, including encryption and secure server practices. We want you to feel confident when sharing your information with Bikorae.

Your Rights and Choices

You have rights regarding your personal information. Under laws like the CCPA and GDPR, you can request access to your data, ask for corrections, and even request deletion under certain circumstances. If you wish to exercise these rights, our contact page. We’re here to help you understand what data we hold and how we use it.

Children’s Privacy Measures

Bikorae does not knowingly collect data from children under 13. If we learn that we have inadvertently gathered such information, we will take steps to delete it. We encourage parents to monitor their children’s online activity and contact us if they believe their child has provided us with personal information.

International Data Transfers

If you are accessing our services from outside the United States, your information may be transferred to and processed in countries that may not have the same data protection laws. We take appropriate measures to ensure your data is treated securely in accordance with this policy. By using our services, you consent to the transfer of your information as described here.