Easy Returns for Your Frames

Return Window

If you’re not entirely thrilled with your Bikorae frame, no worries. You have 30 days from the date of delivery to initiate a return. This aligns with the FTC Mail/Internet/Telephone Order Merchandise Rule, ensuring you have ample time to test your new ride. I get it—sometimes things just don’t work out as planned, and that’s cleanly okay. Just make sure the frame is in new, unused condition, and we’ll help you through the process.

How to Initiate

To start your return, simply head over to our contact page and drop us a line. I’ll guide you through the steps to ensure everything goes smoothly. Please include your order number and a brief explanation of why you’re returning the frame. This helps us improve our offerings and serves as a friendly nudge to make sure you’re satisfied. Once we receive your request, we’ll provide you with return instructions.

What’s Returnable

Now, let’s talk about what’s returnable. We accept returns on frames that are in their original, unworn condition, complete with all packaging and accessories. If you’ve had a chance to customize your frame, I’m sorry to say those personalized touches can’t be returned. But don’t fret! Many customers find joy in their unique specifications. Just remember to double-check before you finalize your order.

What’s Final Sale

Some items are considered final sale, which means they can’t be returned. This includes any custom-built frames and items that are marked as non-returnable at the time of purchase. I know it can be disappointing, but this helps us keep our offerings fresh and tailored to your needs. Always feel free to reach out if you have questions about what’s eligible for return.

Refund Method & Timeline

When it comes to refunds, they’ll be processed back to the original payment method once we receive the returned item. Typically, you can expect to see the funds back in your account within 5-10 business days. I know waiting can be tough, but rest assured, we’re working diligently to get everything sorted out. Just keep an eye on your inbox for updates!

Damaged or Wrong Items

If your frame arrives damaged or if we mistakenly sent you the wrong item, please reach out right away via our contact page. We want to make it right! We’ll ask for a few photos of the issue to expedite the process and ensure everything is handled smoothly. Your satisfaction is important, and we’ll take care of any necessary replacements or repairs.

Return Shipping

Return shipping is on you unless the item is damaged or incorrect. We recommend using a trackable shipping service to ensure your return makes its way back to us safely. Keep in mind that you’ll be responsible for any return shipping costs. If you’re unsure about how to package your frame for its trip back, I’m here to help with tips to keep it safe during transit.